What is a Service Level Agreement (SLA)?

Posted by MailGuard Editor on 11 May 2012 20:43:00 AEST

A Service Level Agreement – commonly abbreviated to SLA – is a vital part of any service contract. It formally defines the minimum level of service a customer requires from their provider. Service Level Agreements are very common across a number of industries; for example, you are likely to have an SLA with your internet service provider outlining the performance levels they must meet.

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