MailGuard doesn’t just wait for customers to contact us, we proactively monitor customer environments to ensure email continuity 24/7.
When new threats are breaking, MailGuard will send you timely communications to make sure your teams are well informed. If MailGuard notices threats have penetrated the service, our customers are contacted immediately to assist in management of the situation.
Aiming for first call resolution, the person you speak to knows every product, with no unwieldy IVRs or call transfers. MailGuard boasts a 98% first call success rate, 99% customer retention and a class leading +64 NPS score.
Phone: In line with our comprehensive Service Level Agreement (SLA), MailGuard Service Desk staff are available 24 hours a day. Australian Partners and Clients please call 1300 30 65 10
Please feel free to contact our Support team 24/7 if there's anything we can do to help.
"I deal with varied support teams including IBM, Lotus Notes and Symantec to name a few. They should all base their support training on the MailGuard model"
McPhersons Consumer Products
"Your support desk and the guys on it are easily the best support of any spam protection product I've ever experienced"
TBC Plus IT
"Your technical support is excellent. The level of service is really outstanding"
"You always have quick responses"