Research Proves Customers Prefer Online Self-Help

Posted by MailGuard Editor on 01 May 2015 03:28:00 AEST

Don't you just hate waiting on the phone to speak with a real person? You know the deal, you just need to ask a quick or simple question of a company or government organisation and you spend (what feels like) an eternity waiting on hold for a human to assist you. 

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