MailGuard Partner Program

We have the happiest partners with the most satisfied customers

Our cloud-based security services lead the industry in reliability and effectiveness. We promise 100% up-time backed by SLAs and superior protection levels. We've built great solutions that work so you don't have to. If there are problems, you can contact our amazing technical support team by phone 24 hours a day.

We value our partnerships. Our partner managers offer personal support. 

By partnering with MailGuard, you can:

  • Become a trusted cloud security expert your customers turn to
  • Reduce support hours, minimise downtime, and create safer and more productive working environments for your clients
  • Generate more recurring revenue and delight your clients at the same time

Book a follow up with one of our channel experts today.

Why join the MailGuard Partner Program?

Fully managed solutions

Our fully managed solutions require no installation, no updates, and no maintenance ever. They are designed to be easy for you to provision and can be seamlessly integrated within clients’ existing environments. They include:

  • Email security, filtering, anti-spam and anti-virus
  • Web security, filtering, and monitoring
  • Email archiving
  • Email continuity
  • Illicit Image monitoring
  • Hosted mailboxes

Comprehensive marketing and sales support

MailGuard provides sales enablement through webinars, face to face meetings, telemarketing capabilities, upselling initiatives and other sales tools. Joint marketing activities are available through co-branded collateral and specialised campaigns. Partners are provided with a wealth of marketing material including eDMs, MailGuard logos, information for your website, info sheets and product brochures. Customised content strategies are also available on request.

Complete security solutions in one place

By offering an extensive range of security solutions via one unified console, partners no longer have to deal with the headaches of multiple vendors and the stress of spending hours on administration to keep track of their client base.

Recurring revenue with minimal effort

MailGuard offers a competitive buy price and an attractive performance based commission structure. Our solutions are priced at a per-user, per-month fee, delivering a predictable recurring revenue stream every month.

Guarantees via strict Service Level Agreements

We are committed to providing the best service in the industry and have backed up our promises by being governed by strict Service Level Agreements (SLA).

A dedicated Partner Manager

Have access to a dedicated Partner Manager who serves as a single point of communication for you if you ever have any questions about growing the partnership. Our specialised Partner Managers not only provide you with a vast range of marketing material but can also help you with strategy to sign up your clients and solve their problems.

Industry leading technical support

MailGuard is backed by the best technical support team in the industry providing round the clock help by phone. We are available to answer support queries at any time and have a 98% first call resolution rate.

White-labelling capabilities

MailGuard offers full white-labelling capabilities to certain partner levels. Partners can have complete control over their brand and billing.

Solutions that work

Partners and resellers put their reputations on the line by backing products. MailGuard products work. We boast a customer and partner retention rate of 98% and an NPS loyalty score* far superior to our rivals.

Who Typically Chooses to Join MailGuard’s Partner Program?

The flexibility of our Partner Program means that we can accommodate IT businesses of all different shapes and sizes, and a range of different business models. Having said that, there are common business types that we partner with:

  • Break/fix operators
  • Systems integrators
  • IT consultants
  • Managed service providers
  • Internet service providers

Our partners fall into the following groups.


Reseller Partner

MailGuard Reseller Partners typically have a customer base of less than 100, with a small-to-medium business (SMB) focus. They choose to sell our suite of products under the MailGuard brand, and enjoy access to our first level support, marketing material and Partner Console.


Enterprise and Certified Partner

MailGuard Enterprise and Certified Partners are managed by a MailGuard Account Manager, and proactively work with us to generate opportunities through new and existing clients. These partners bill and support their clients directly whilst working with MailGuard to execute sales and marketing campaigns. These partners enjoy access to full sales and provisioning training, Tier 3 technical support, marketing material, and the Partner Console.


Value Added Distributor

MailGuard VADs sell MailGuard services through a dealer base of 500 resellers or more. VADs receive full training in sales and provisioning, and enjoy a VAD discount model, as well as access to Tier 3 technical support, marketing resources and MailGuard’s Partner Console.

How big is the size of the opportunity?

According to iCorps, 94% of IT managers say their business security has improved after adopting cloud applications.

Food for thought...

What do our Channel Partners say about us?

"I called and spoke with Patrick in your help desk. In short he was exactly right and I had the server issue resolved in 30 minutes. This is further proof as to why I am very glad to have partnered with MailGuard. As usual the support I received was first class" Coastal Computing


"Complete PC Solutions has been a Partner of MailGuard for 10 years, we value this partnership as it provides our clients with great Cloud Security Solutions" Complete PC Solutions


*What is NPS?

NPS provides the means to gauge performance, establish accountability, and prioritise investment, because it directly connects to growth. If a company’s “growth engine” were running at perfect efficiency, it would convert 100% of its customers into Promoters. The worst possible growth engine would convert 100% of its customers into Detractors. The best way to gauge the efficiency of the growth engine is to calculate a company’s NPS. Companies with the most efficient growth engines operate at NPS efficiency ratings of 50 to 80%. But the average firm sputters along at an NPS efficiency of only 5 to 10%.
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