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MailGuard

MailGuard Partner Program

We have the happiest partners with the most satisfied customers

Our cloud-based security services lead the industry in reliability and effectiveness. We promise 100% up-time backed by SLAs and superior protection levels. We've built great solutions that work so you don't have to. If there are problems, you can contact our amazing technical support 24/7, by phone and email.

We value our partnerships. Our partner managers offer personal support. You'll deal with real people and won't be sent to self-service portals.

By partnering with MailGuard, you can:

  • Become a trusted cloud security expert your customers turn to.
  • Reduce support hours, minimise downtime, and create safer and more productive working environments for your clients.
  • Generate more recurring revenue and delight your clients at the same time.

Book a follow up with one of our channel experts today.

Why join the MailGuard Partner Program?

Fully managed solutions

Our fully managed solutions require no installation, no updates, and no maintenance ever. They are designed to be easy for you to provision and can be seamlessly integrated within clients’ existing environments. They include:

  • Email security, filtering, anti-spam and anti-virus
  • Web security, filtering, and monitoring
  • Email archiving
  • Email continuity
  • Image monitoring
  • Hosted email

Comprehensive marketing and sales support

MailGuard provides sales enablement through webinars, face to face meetings, telemarketing capabilities, upselling initiatives and other sales tools. Joint marketing activities are available through co-branded specialised monthly campaigns and newsletters to your clients. Partners are provided with a wealth of marketing material including eDMs, MailGuard logos, information for your website, info sheets and product brochures. Customised content strategies are also available on request.

Complete security solutions in one place

By offering an extensive range of security solutions via one unified console, partners no longer have to deal with the headaches of multiple vendors and the stress of spending hours on administration to keep track of their client base.

Recurring revenue with minimal effort

MailGuard offers a competitive buy price and an attractive performance based commission structure. Our solutions are priced at a per-user, per-month fee, delivering a predictable recurring revenue stream every month.

Guarantees via strict Service Level Agreements

We are committed to providing the best service in the industry and have backed up our promises by being governed by strict Service Level Agreements (SLA).

A dedicated Partner Manager

Have access to a dedicated Partner Manager who serves as a single point of communication for you if you ever have any questions about growing the partnership. Our specialised Partner Managers not only provide you with a vast range of marketing material but can also help you with strategy to sign up your clients and solve their problems.

Industry leading technical support

MailGuard is backed by the best technical support team in the industry providing round the clock help. We are available to answer support queries at any time and have a 98% first call resolution rate.

Whitelabelling capabilities

MailGuard offers full white-labelling capabilities to certain partner levels. Partners can have complete control over their brand and billing.

Solutions that work

Partners and resellers put their reputations on the line by backing products. MailGuard products work. We boast a customer and partner retention rate of 98% and an NPS loyalty score* far superior to our rivals.

Who Typically Chooses to Join MailGuard’s Partner Program?

The flexibility of our Partner Program means that we can accommodate IT businesses of all different shapes and sizes, and a range of different business models. Having said that, there are common business types that we partner with:

  • Break/fix operators
  • Systems integrators
  • IT consultants
  • Managed service providers
  • Internet service providers

Our partners fall into the following groups.

partner-reseller

Reseller Partner

MailGuard Reseller Partners typically have a customer base of less than 100, with a small-to-medium business (SMB) focus. They choose to sell our suite of products under the MailGuard brand, and enjoy access to our first level support, marketing material and Partner Console.

partner-enterprise

Enterprise Partner

MailGuard Enterprise Partners are managed by a MailGuard Account Manager, and proactively work with us to generate opportunities through new and existing clients. These partners will bill and support their clients directly, whist working with MailGuard to execute sales and marketing campaigns. Enterprise Partners enjoy access to full sales and provisioning training, second level technical support, marketing material, and the Partner Console.

partner-distributor

Value Added Distributor

MailGuard VADs sell MailGuard services through a dealer base of 500 resellers or more. VADs receive full training in sales and provisioning, and enjoy a VAD discount model, as well as access to second level support, marketing resources and MailGuard’s Partner Console.

How big is the size of the opportunity?

Technology research specialist Gartner forecasts the worldwide IT industry to grow 3% by 2016. During the same time period, they forecast the market for cloud services to grow by a whopping 100%.

Food for thought...

Meet Channel Enablement Manager Glen Eggins

Glen brings a wealth of experience to help manage MailGuard’s extensive Partner Channel. Beginning on the MailGuard Service Desk for 3 years after completing 6 years as a Support Analyst for HP, Glen knows MailGuard’s products inside and out. From provisioning services and supporting solutions to providing enablement training and marketing and sales support, he ensures you are looked after well.

What do our Channel Partners say about us?

I called and spoke with Patrick in your help desk. In short he was exactly right and I had the server issue resolved in 30 minutes. This is further proof as to why I am very glad to have partnered with MailGuard. As usual the support I received was first class.-- Coastal Computing

Complete PC Solutions has been a Partner of MailGuard for 10 years, we value this partnership as it provides our clients with great Cloud Security Solutions.-- Complete PC Solutions

Technical Support

AU: 1300 30 65 10

US: 1888 848 2822

UK: 0 800 404 8993