Trust Centre

MailGuard is a leading cloud email security provider with decades of cybersecurity expertise. Trust and privacy are core values and we’re always working to deliver products that are at the forefront of protecting our customers’ and users’ data. Information security is becoming an increasingly important concern for our customers and the below information demonstrates our ongoing dedication and commitment to prioritising information security and the protection of customer data.

Australian Privacy Act, Privacy Principles & International Regulations

MailGuard is committed to protecting the privacy of all personal data collected in the course of our business.  We will always ensure that the minimum amount of personal data is kept, and for no longer than necessary, for us to meet our document retention objectives and data protection obligations. As part of a standard process (and in line with global best practice) MailGuard only hold information/data as long as it is required to deliver the service to its clients, in line with our privacy statement found, here.

MailGuard is governed by the following:

• Privacy Act 1988 (Cth) as amended from time to time
• Privacy Laws – the Privacy Act, including the Australian Privacy Principles in the Privacy Act and all other applicable or similar laws, codes or determinations governing Personal Information.
• General Data Protection Regulation (EU 2016/679) in our dealings with businesses or individuals based in the European Union. This Privacy Policy sets out all information required by GDPR.

ISO/IEC 27001:2022

Established by the International Organization for Standardisation (ISO), the ISO 27001 certification follows a globally recognised standard which provides a model for establishing, monitoring, and improving an information security management system. ISO/IEC 27001 promotes a holistic approach to information security: vetting people, policies, and technology. An information security management system implemented according to this standard is a tool for risk management, cyber-resilience, and operational excellence.

ISO 27001 certification is invaluable for monitoring, reviewing, maintaining, and improving a company’s information security management system and gives partner organizations and customers greater confidence in their interactions with MailGuard.

MailGuard is only among a handful of companies to have achieved the ISO/IEC 27001:2022 certification. MailGuard’s certification audit assessment was conducted by GCC, an accredited leading international certification body.

MailGuard Infrastructure

All MailGuard Infrastructure is hosted in AWS, Azure, IBM Cloud datacentres and Equinix Australia which has certification for compliance with but not limited to ISO/IEC 27001:2013, 27017:2015, 27018:2019, and ISO/IEC 9001:2015.

All data centres feature N+1 redundant HVAC systems, fire suppression, and conditioned N+1 UPS power backed by diesel generators with at least 24 hrs runtime before requiring refuelling. Physical entry and exit is restricted to level 3 technicians, protected by biometric and/or proximity security.

All data within the MailGuard Network is encrypted in-transit and at-rest using industry standard AES-256 algorithms and is securely purged when no longer required.

Contacting us

Questions, requests and complaints regarding our our compliance, privacy policies and data management should be directed to us by telephone on   +61 3 9694 4444 or email to support@mailguard.com.au.