Be wary if you’re a Commonwealth Bank customer and an email lands in your inbox claiming that your account has been ‘locked’ and warning ‘temporary suspension’ until you confirm your account details. It’s likely to be the latest phishing scam email, that’s currently being blocked by MailGuard.
With the subject ‘[Alert] Confirm your Netbank account (Case ID #AU 0PPC001701)’, the email sender display name is ‘Commonwealth Bank’ accompanied by an authentic sounding sender email address of ‘customerassist(at)cba(dot)com(dot)au’. The actual sender email address is ‘whulk(at)whulk(dot)com’, however busy and distracted recipients who don’t take care to think twice, could be forgiven for thinking the email is legitimate.
The email calls for customers to ‘click on Confirm My Account and Login to your Netbank account...’, and those who do so are delivered to an accurate replication of the actual Netbank login page, as shown below.
Of course, the Login page is a scam, and once recipients have completed the first phishing page they will have mistakenly provided their Netbank credentials, including their Client number and Password to cybercriminals.
Not satisfied with that information, the next page requests your Personal Details, including your Full Name, Date of Birth, Email Address and Phone Number.
To feign authenticity, the scam sends a ‘One Time Password’ or OTP code to customers to confirm that they are indeed the owner of the mobile phone number provided.
Having captured your Netbank credentials and your Personal Details, the scammers continue to request your Credit Card information, including the Card Number, Expiry Date, Card PIN, and CVV.
In the final steps of the scam, the cybercriminals behind the ruse send another OTP code, before completing the process.
MailGuard urges users not to click links or open attachments within emails that:
- Are not addressed to you by name.
- Appear to be from a legitimate company but use poor English or omits personal details that a legitimate sender would include.
- Are from businesses that you were not expecting to hear from, and/or
- Take you to a landing page or website that is not the legitimate URL of the company the email is purporting to be sent from.
One email is all that it takes
All that it takes to devastate your business is a cleverly worded email message that can steal sensitive user credentials or disrupt your business operations. If scammers can trick one person in your company into clicking on a malicious link or attachment, they can gain access to your data or inflict damage on your business.
For a few dollars per staff member per month, you can protect your business with MailGuard's predictive and advanced email security. Talk to a solution consultant at MailGuard today about securing your company's inboxes.
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