MailGuard 22 August 2023 10:59:40 AEST 5 MIN READ

Beware: Zoom Shared Voicemail Phishing Scam

Voicemail links in emails can often be a jumble of unintelligible technical information, leaving the recipient to simply trust the brand or platform delivering the link. That’s the problem that this latest scam is exploiting, impersonating an email from Zoom with a link to a ‘shared voicemail’.

With a subject line reading ‘New Shared Voicemail Message Received’, the email originates from an IP address belonging to a global printing technology company called Videojet, which appears to be a compromised account.

Here's what the email looks like:


Clicking the ‘View Message Transcript’ link, directs the recipient to a phishing page that is hosted on a recently registered domain with the page sitting behind Cloudflare to obscure the true location of the web server.

The phishing page itself is not very convincing, but it does automatically incorporate branding based on the email address that is being targeted (for example, if the email ends in "", it will attempt to present Google branding).

The page asks for the user’s email address and password, as shown below.


The attacker harvests the username and password, prompting the user three times by repeating an error message that claims that there has been a "Network Connection Error".



The final stage of the scam redirects the victim to a webpage based on the domain portion of the recipients email address (for example, if the clicked email link ended in "", it would redirect to "").

MailGuard advises all recipients of this email to delete it immediately without clicking on any links. Providing your personal details can result in your sensitive information being used for criminal activity and may have a severe negative impact on your business and its financial well-being.     

MailGuard urges users not to click links or open attachments within emails that:       

  • Are not addressed to you by name.       
  • Appear to be from a legitimate company but use poor English or omits personal details that a legitimate sender would include.       
  • Are from businesses that you were not expecting to hear from, and/or       
  • Take you to a landing page or website that is not the legitimate URL of the company the email is purporting to be sent from.      

Many businesses turn to MailGuard after an incident or a near miss, often as a result of an email similar to the one shown above. If unwanted emails are a problem for your business, don’t wait until it’s too late.  

Reach out to our team for a confidential discussion by emailing or calling 1300 30 44 30.

One email is all that it takes     

All that it takes to devastate your business is a cleverly worded email message that can steal sensitive user credentials or disrupt your business operations. If scammers can trick one person in your company into clicking on a malicious link or attachment, they can gain access to your data or inflict damage on your business.     

For a few dollars per staff member per month, you can protect your business with MailGuard's predictive and advanced email security. Talk to a solution consultant at MailGuard today about securing your company's inboxes.  

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