Commonwealth Bank customers are the target of a new scam appearing in inboxes from ‘NetBankNotifications(at)cba(dot)com,au’. Note that the sender name features a comma ‘,’ before ‘au’ and not a dot ‘.’
The subject line simply reads, ‘Confirm your personal details’, as shown below.
Clicking through to the email, it is well formatted with Commonwealth Bank branding and asks, ‘Are your contact details still correct?’. The email features a prominent yellow button labelled, ‘Update Contact Details’, hoping to lure unsuspecting victims to a phishing page designed to capture their personal information.
By hovering or tapping the sender name, the real sender email is revealed as ‘ernest-adams(at)newsletter(dot)projectionhaus(dot)com’, which is a compromised account that has been procured by the scammers for their attack.
The full email is exceptionally well formatted, complete with help links to the NetBank App for Support, and with the usual disclaimers and assurances from Commonwealth Bank on the baseplate.
Commonwealth Bank notified customers of a similar scam on its website earlier this month, offering the following advice:
“There are emails currently circulating that attempt to solicit personal information under the guise of updating your details.
These fraudulent emails prompt recipients to click on malicious links in the message and enter details into a webpage.
We will never ask you to click through a link on an email and enter personal details.
These are not legitimate CommBank communications. Do not click on the link or reply to the sender.
To be safe, always navigate directly to NetBank yourself and log on from the site you know to be genuine, rather than using any links in communications. For more details about our KYC processes, visit https://www.commbank.com.au/latest/know-your-customer.html’
If you receive this scam email or something similar, you can report it on the CommBank website here: https://www.commbank.com.au/support/security/latest-scams-and-security-alerts.html
The bank says:
- Remember, we'll never send you an email or SMS asking for banking information like your NetBank Client ID, password, or NetCode; or include a link to login directly from an email or SMS
- Stop before you click
- If you're ever unsure whether an email or message is legitimately from CommBank, message us in the CommBank app, or visit us in a branch so we can assist you
- If you get an unexpected call from CommBank you can use CallerCheck to ask us to send you a security message to your CommBank app to verify it’s us.
- To be safe, always navigate directly to NetBank yourself and log on, rather than using any links in communications
- Report suspicious emails or texts to hoax@cba.com.au then delete them straight after. Do not reply or engage with them
MailGuard advises all recipients of this email to delete it immediately without clicking on any links. Providing your personal details can result in your sensitive information being used for criminal activity and may have a severe negative impact on your business and its financial well-being.
MailGuard urges users not to click links or open attachments within emails that:
- Are not addressed to you by name.
- Appear to be from a legitimate company but use poor English or omits personal details that a legitimate sender would include.
- Are from businesses that you were not expecting to hear from, and/or
- Take you to a landing page or website that is not the legitimate URL of the company the email is purporting to be sent from.
Many businesses turn to MailGuard after an incident or a near miss, often as a result of an email similar to the one shown above. If unwanted emails are a problem for your business, don’t wait until it’s too late.
Reach out to our team for a confidential discussion by emailing expert@mailguard.com.au or calling 1300 30 44 30.
One email is all that it takes
All that it takes to devastate your business is a cleverly worded email message that can steal sensitive user credentials or disrupt your business operations. If scammers can trick one person in your company into clicking on a malicious link or attachment, they can gain access to your data or inflict damage on your business.
For a few dollars per staff member per month, you can protect your business with MailGuard's predictive and advanced email security. Talk to a solution consultant at MailGuard today about securing your company's inboxes.
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