This document explains how we collect, use and disclose your personal information in connection with our goods and services.
2.2. You can contact us on telephone number +61 3 9694 4444, or via our website www.mailguard.com.au.
3.1. Generally, the only personal information we collect about you is that which you choose to tell us. This may be when you contact us, write to us, apply for a service, use our website, or make a payment.
3.2. We may also collect information from:
3.2.1. a friend or someone who refers our services to you;
3.2.2. the vendor of any business we acquire;
3.2.3. a wholesale service provider including Managed Service Provider ("MSP") or Reseller who is involved in the provision of a service to you;
3.2.4. a marketing bureau or third party contractor (including one of our MSP's or resellers); and
3.2.5. a credit reporting agency, where we conduct a credit check.
4.1. We collect personal information which we consider relevant to:
4.1.1. providing and promoting (including direct marketing) our services to you;
4.1.2. arranging for a third party such as a wholesaler to provide goods or services to you; and
4.1.3. complying with the law.
4.2. The type of information we collect includes, your name, address, telephone number, the IP address of your computer / server and billing information.
4.3. We do not usually collect any sensitive information about you such as your health, criminal history or political beliefs.
5.1. We use your personal information to:
5.1.1. provide and promote our goods and services to you;
5.1.2. maintain and develop our business systems;
5.1.3. manage our financial relations with you, including credit management;
5.1.4. deal with complaints;
5.1.5. comply with the law; and any related secondary purpose.
5.2. Where we use personal information to give you promotional information about our goods and services, you may choose to "opt out" of receiving this information, just let us know.
6.1. We will not sell your personal information to any person or organisation without your consent, unless it is part of a sale of our business.
6.2. We may disclose your personal information to:
6.2.1. our MSPs and dealers;
6.2.2. any other party who may assist us in providing or promoting our goods and services to you (such as a marketing agency, or a wholesaler supplier);
6.2.3. any industry regulator or government body, where required by law;
6.2.4. a debt collector or credit reporting agency, where you default in payment;
6.2.5. a prospective investor in, or purchaser of our business;
6.2.6. a person who introduces you to us under our dealer, or referral programs;
6.2.7. a bank or finance company to authorise a payment;
6.2.8. law enforcement; and
6.2.9. any party we are required to by law.
7.1. We store your information in both electronic and paper form.
7.2. We take all reasonable precautions to protect these records from misuse or unauthorised access by using physical, electronic and procedural safeguards.
8.1. When you provide us with personal information we assume that it is correct unless you tell us otherwise.
8.2. Unless we know that personal information is incorrect, we cannot correct it. You can assist us, by telling us when the information we hold has changed and is nolonger accurate.
8.3. If you wish to access the personal information we hold about you, you can do so by making a request to us.
8.4. We may impose a charge for providing you access.
9.2. A cookie is a small file we store on your computer which holds the information we outlined in clause 9.1. Every time you visit our site (and different parts of it) we can view this information.
10.1. We welcome any questions or comments and invite you to contact us.
10.2. We may amend this policy from time to time to make sure that it is accurate and up to date.