Choosing an email security provider is an important decision for any company. To make your life easier, this blogpost series shares 10 of the most compelling reasons to go with MailGuard – trust the innovator to simplify cloud security.
Fast, efficient, friendly and proven email and phone support around the clock
When you choose MailGuard as your email security provider, you get much more than a solution to remove spam, viruses, malware and other unwanted content from your business network. You get access to a technical support team that is the envy of the industry.
Unlimited and awesome technical support via phone and email is provided by our Service Team, 24 hours a day, at no additional cost. You read that right: awesome support, with no need to pay a premium. Whatever the time of day, you can contact MailGuard to troubleshoot issues you might be experiencing with your email environment.
Troubleshooting your email can be difficult. But unlike some IT support teams out there, our Service Desk guys work to resolve the problem. At MailGuard, we don’t try to get you off the phone as quickly as possible with a less than adequate response.
Instead, you can expect fast answers and an efficient resolution (the MailGuard support team takes pride in its 98% first call resolution rate).
Why does MailGuard hold the winning edge in technical support?
It’s a fact of business life that many support teams in the industry are outsourced overseas, and staffed by employees who may lack the passion and the knowhow to deliver the support you deserve.
Our support team are not only fanatical about the service, but are based in our head office – right next to the guys who built the solution from the ground up.
Working in close proximity to Network Operations and Product Development means they know the service inside out, and understand how to manage email as efficiently as possible.
The MailGuard technical support team adds real value to your choice of email security.
Image credit: Dave Catchpole
Highlights of MailGuard’s awesome support include:
- Phone and email support 24X7 at no additional charge
- Fast response from talented, helpful in-house security specialists
- A 98% first call resolution rate
- Peace of mind knowing your email environment is as efficient as possible
What others are saying
- “I deal with varied support teams including IBM, Lotus Notes and Symantec to name a few. They should all base their support training on the MailGuard model.” - McPhersons Consumer Products
- “MailGuard support is comparatively the best I've had out of Symantec and Trend Micro because you guys understand what the problems are.” - Bilfinger Berger Australia
Want to know the other 9 reasons?
Read the top ten reasons why everyone loves MailGuard >>
Get started with a 14 day free trial.
You can try MailGuard email security with a 14 day free trial.
