EnergyAustralia brandjacked; fraudulent emails hit inboxes

Posted by Akankasha Dewan on 16 January 2019 16:34:49 AEDT

Think twice before you click on any links in your inbox. A huge flood of fake ebill notifications purporting to come from EnergyAustralia are hitting Australian inboxes today.

Using a display name of "EnergyAustralia", the email actually comes from one of a large number of compromised accounts. It advises the recipient that their latest EnergyAustralia bill is now ready to be viewed. A link is included to "View eBill", as per the screenshot below:


MailGuard understands unsuspecting recipients who click on the link to view their bill are led to a malicious file download or to a blank page.

While this scam isn’t as sophisticated in design as others that MailGuard has seen, cybercriminals do use several elements within the email body to convince recipients that it is a legitimate notification from EnergyAustralia. A key feature is the incorporation of the energy company’s logo, branding and layout. Another red flag is the lack of a personalised addressee. The email does not address any customers directly, but instead refer to ‘Dear Customer’.

EnergyAustralia, by its large database and established brand credibility, is an ideal company to spoof by cybercriminals as it widens their victim pool.

To reduce the risk of being tricked by one of these scams, you should immediately delete any emails that:

  • Appear to be from a well-known organisation, typically a bank or service provider and are not addressed to you by name and may include poor grammar.
  • Ask you to click on a link within the email body in order to access their website. If unsure call the company directly and ask whether the email is legitimate
  • Offer money, reward or gift to entice you to hand over your personal details
  • Ask you to submit personal information that the sender should already have access to or should not be requesting from you in the first place


For a few dollars per staff member per month, add MailGuard's cloud-based email and web filtering solution to your business security. You’ll significantly reduce the risk of new variants of malicious email from entering your network. Talk to an expert at MailGuard today about your company's cybersecurity needs:

Keep up to date on the latest email scams by subscribing to MailGuard’s weekly update, or follow us on Twitter @MailGuard.

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Topics: Phishing email scam Cybersecurity cybercrime EnergyAustralia

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