MailGuard Free Technical Support

Awesome technical phone support 24 hours a day

Provided free of charge by a talented team of IT security experts

When you choose MailGuard as your IT security provider, you don’t just get a proven service that improves productivity and profitability, you get access to a technical support team that is the envy of the industry.

All MailGuard Partners and Clients have free access to email and 24 hour phone technical support as standard. Whatever time of day, you can rest assured that an IT security expert is only a phone call away.

Contacting Support

MailGuard offers all its Partners and Clients three ways to engage with our Service Desk. Please choose whichever option suits you best:

  1. Phone - In line with our Service Level Agreement (SLA) MailGuard Service Desk staff are available 24 hours a day.
    Australian Partners and Clients please call 1300 30 65 10
    United States Partners and Clients please call 1888 848 2822
    United Kingdom Partners and Clients please call 0 800 404 8993

  2. Email - We are also happy to manage any non-urgent requests via email. Your email will automatically establish your request within our service system and will be handled by our service desk team within AEST business hours.

  3. MailGuard Console - All MailGuard Partners and Clients can also make any request via the Support Tab in the MailGuard console. As with an email, your request will be established within our system and dealt with during AEST business hours by our service desk team.
    HelpCenter, a comprehensive Online Self Help Service, is also provided in MailGuard Console and includes service configuration instructions, best practice, error explanations and a detailed guide to our most powerful features.

    Please feel free to contact our team if there's anything we can do to help.

The MailGuard model of support

Many support teams in the industry are outsourced overseas, and staffed by people who lack the passion, proximity and know how to deliver the support your business deserves.

At MailGuard, we don’t try to get you off the phone as quickly as possible with a less than adequate response. Instead, you can expect the fast answers you want and an efficient resolution. We are enormously proud of our support record of a 98% first call resolution rate.

Our support team is in-house and collaborates closely with the team who built the service from the ground up. Such proximity enables the opportunity to provide a level of technical support that goes above and beyond customer expectations time and time again. It also means suggested product enhancements can be fed straight back to the development team who then innovate further.

What’s more, such is the overriding success of our support team; we attribute our success of being the IT security provider most likely to be recommended to colleagues to them.

Hallmarks of MailGuard’s awesome support

  • Email and 24 hour Phone support at no additional charge for all MailGuard Partners and Clients
  • Fast response from talented, helpful in-house security specialists
  • A 98% first call resolution rate
  • Peace of mind knowing your IT systems are efficient as possible

Customer experiences with MailGuard support

"I deal with varied support teams including IBM, Lotus Notes and Symantec to name a few. They should all base their support training on the MailGuard model" McPhersons Consumer Products

"You always have quick responses"  Enspire Australia

"Your support desk and the guys on it are easily the best support of any spam protection product I've ever experienced" TBC Plus IT

"Your technical support is excellent. The level of service is really outstanding" Bond Lawyers

 

Get Protected

Implementing MailGuard is a simple, quick process that allows you to increase your network protection with immediate effect.

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