When you choose MailGuard as your IT security provider, you don’t just get a proven service that improves productivity and profitability, you get access to a technical support team that is the envy of the industry.
All MailGuard Partners and Clients have free access to email and 24 hour phone technical support as standard. Whatever time of day, you can rest assured that an IT security expert is only a phone call away.
MailGuard offers all its Partners and Clients three ways to engage with our Service Desk. Please choose whichever option suits you best:
Please feel free to contact our team if there's anything we can do to help.
Many support teams in the industry are outsourced overseas, and staffed by people who lack the passion, proximity and know how to deliver the support your business deserves.
At MailGuard, we don’t try to get you off the phone as quickly as possible with a less than adequate response. Instead, you can expect the fast answers you want and an efficient resolution. We are enormously proud of our support record of a 98% first call resolution rate.
Our support team is in-house and collaborates closely with the team who built the service from the ground up. Such proximity enables the opportunity to provide a level of technical support that goes above and beyond customer expectations time and time again. It also means suggested product enhancements can be fed straight back to the development team who then innovate further.
What’s more, such is the overriding success of our support team; we attribute our success of being the IT security provider most likely to be recommended to colleagues to them.
"I deal with varied support teams including IBM, Lotus Notes and Symantec to name a few. They should all base their support training on the MailGuard model" McPhersons Consumer Products
"You always have quick responses" Enspire Australia
"Your support desk and the guys on it are easily the best support of any spam protection product I've ever experienced" TBC Plus IT
"Your technical support is excellent. The level of service is really outstanding" Bond Lawyers
Implementing MailGuard is a simple, quick process that allows you to increase your network protection with immediate effect.