MailGuard offers enterprise-grade SLAs that provide a 100% guarantee of service uptime. We are proud to be able to claim we had no system outages during 2009.
MailGuard provides free, 24x7 phone and email support. Our services are true ‘set and forget’ solutions that require no end-user training. Our support team is located together with our development team which ensures close collaboration in product enhancements.
MailGuard offers three ways to engage our Service Desk. Please choose whichever option suits you best:
1. Phone - Our Service Desk hotline is 1300 30 65 10. In line with our Service Level Agreement (SLA) MailGuard Service Desk staff are available 24 hours a day.
2. Email - We are also happy to manage any requests via email. Your email will automatically establish your request within our service system and will be handled by our service desk team. In line with our SLA MailGuard Service Desk staff are available 24 hours a day.
3. MailGuard Console - As a MailGuard user or partner, you can also make any request via the Support Tab on the MailGuard console. As with an email, your request will be established within our system and dealt with immediately by our service desk team.
Please feel free to contact our team if there's anything we can do to help.
The fact that I don't have to worry about the scanning of emails, and knowing that MailGuard is d.. (more)