09 September 2013 21:47:00 AEST 2 MIN READ

Featured cloud application: isayso

MailGuard has always believed Net Promoter Score (NPS) to be among the most valuable measures of a business' customer satisfaction and loyalty. The score, measured out of 10, describes how likely a customer is to recommend your service(s) to their friends and colleagues. Now you can manage your NPS easily through Salesforce.com. Introducing our NPS app, isayso.

isayso is the only purpose built Salesforce app for measuring and recording your company's Net Promoter Score. It integrates seamlessly and allows you to fully manage your NPS through your Salesforce CRM.

Let's take a look at some of isayso's key features:

Access to NPS metric

Net Promoter Score is a widely recognised metric used by large corporations and small businesses alike. Companies like Sony, Nokia, Westpac and eBay all use NPS to measure how likely their customers are to recommend their services and the amount of businesses introducing this metric is continually growing. As recently as two months ago, Telstra announced it would begin using NPS in order to push for better customer service.

isayso gives you access to this metric through Salesforce, which means not only will you be able to judge your customer loyalty and possible retention rates, but you will also have a comparable measurement against your competitors.

Easy & intuitive

If you're already using Salesforce you will find isayso to be simple, easy and intuitive. It integrates effortlessly and there is no coding, hosting or technical experience required to install or use the app. Salesforce’s intuitive interface makes survey creation a breeze; it’s as simple as customising the pre-populated survey campaign template and clicking save.

In-depth analysis

The app provides root-cause analysis and role-based insights to help determine the main areas affecting your customer loyalty and retention rate. Because isayso is fully integrated with Salesforce, you can run a report to show you customer responses which you can then use to identify trends.

For example, if the majority of your detractors (customers who rate 0-6) are largely unhappy with the pricing of your services, your will be able to identify this issue. To put it simply; isayso is the first step to a broader understanding of a customer's loyalty to your business, and it couldn't be easier to use.

Pricing

For current pricing or more information please email us at info@isayso.com.au. You can sign up for a tree trial or purchase the app on the AppExchange.