Amidst the current cost of living crisis, energy costs are a major challenge for many Australians, making this most recent scam even crueller. It promises a refund, informing recipients that they have paid twice due to a system error, and encouraging them to complete a claim form to recover their money.
The emails feature a variety of subject lines, including:
And they impersonate the legitimate email address of Origin Energy, with the sender and display email addresses of ‘hello(at)origin(dot)com(dot)au’. The same email address advertised by Origin Energy on its website.
Although the emails carry the Origin Energy logo and footer, the formatting is not ideal, especially for the currency amount that displays the refund amount with the dollar sign after the numerical amount, so hopefully those clues may be enough to alert some potential victims. However, for those that continue through, the email features a link to complete a claim to get their refund.
Here’s an example of what the emails look like:
Clicking the link takes victims to the first phishing page which is a close replica of the Origin Energy website, kicking off the claim process by asking for your personal details. You may notice another grammatical error, with the misspelling of ‘Billing Adresse’ which we hope will be another red flag to respondents.
For those that continue through the process, the next step is designed to capture your credit card details, including the credit card number, the expiry date and the security code.
After submitting the credit card details, a waiting screen is displayed that appears to be processing the information.
In the final step, the scammers request an SMS verification code, which we presume is actually to authorise a payment that they have processed using the credit card information captured on the previous screens.
Energy companies and utilities are regular targets for impersonation by cybercriminals, because the services that they provide are essential to our everyday lives, and because the brands are well-known and trusted by millions. For that reason, the scammers are hoping that recipients may be complacent and drop their guard.
Here’s some advice from Origin Energy, although on this occasion some of the advice about the legitimate domain of Origin(dot)com(dot)au may not be so helpful:
‘What should you do if you think you’ve received a scam email?
What not to do
How to spot a scam
If you receive a suspicious email you suspect could be a scam Origin email, the quickest way to confirm whether it’s real or not is to check your account either using My Account or the Origin App. Your most current energy bill and billing history will appear there.
What are the legitimate Origin emails?
We’ll only send emails from:
Emails sent from other domains that may look similar should be treated as suspicious. We also encourage our suppliers to be vigilant when receiving any such requests and to ensure they’re familiar with Origin’s standard supplier process.’
You can learn more, including how to contact Origin Energy here.
MailGuard advises all recipients of this email to delete it immediately without clicking on any links. Providing your personal details can result in your sensitive information being used for criminal activity and may have a severe negative impact on your business and its financial well-being.
MailGuard urges users not to click links or open attachments within emails that:
Many businesses turn to MailGuard after an incident or a near miss, often as a result of an email similar to the one shown above. If unwanted emails are a problem for your business, don’t wait until it’s too late.
Reach out to our team for a confidential discussion by emailing expert@mailguard.com.au or calling 1300 30 44 30.
One email is all that it takes
All that it takes to devastate your business is a cleverly worded email message that can steal sensitive user credentials or disrupt your business operations. If scammers can trick one person in your company into clicking on a malicious link or attachment, they can gain access to your data or inflict damage on your business.
For a few dollars per staff member per month, you can protect your business with MailGuard's predictive and advanced email security. Talk to a solution consultant at MailGuard today about securing your company's inboxes.
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